Once you have received your equipment, National Seating & Mobility will work with you to help keep it properly maintained. Because of varying insurance laws, quite often you cannot receive payment for preventive maintenance provided by repair facilities. So, proper routine maintenance is very important for the life of your chair.

Warranty And Repair. The manufacturer of your equipment will provide you with the warranty. However, if you experience any problems with your chair that are covered by your warranty, NSM will work with the manufacturer to help correct them.

NSM must charge for service calls to your home in addition to parts & labor. However, if you bring your chair into your local NSM office, you will only be charged for the parts and labor necessary to complete the repair. Please make an appointment to bring your chair in, so we will be sure and have someone there to make the repair.

If we are to bill your funding source for repairs, it’s possible we may have to have prior authorization from them before we can do the work. It may be necessary for us to ask you to contact them to request they approve the authorization as quickly as possible.

And while we will do everything we possibly can to take care of you and your equipment, we must also reserve the right not to repair any equipment that we did not provide.

Simple steps to keep your equipment in top shape:

• Check axels and sleeves every six months to make sure they are tight
• Check tire pressure ONCE A WEEK and make sure to maintain it at the pressure shown on the sidewall
• Make sure battery is fully charged and all connections are tight and not corroded
• Check the brakes daily on a level surface
• Keep all surfaces clean and free from foreign substances, such as mud, dirt, food, drink, etc.

Safety tips

• Read your owner’s manual before operating your chair for the first time
• Perform a safety check on your chair’s tires, battery, brakes and joystick before each use
• Make sure you don’t exceed your chair’s weight limitations
• When moving up and down an incline, avoid sudden starts and stops. Keep chair moving slowly and steadily.
• Avoid high speeds and sudden movements when turning corners so as to avoid tipping over
• Avoid any surface - interior or exterior, if you are unsure of its stability
• Approch any drop-off, raised surface or door with caution. Assess situation before proceeding.
• Do not attempt to enter a vehicle without assistance
• Never lean, reach or bend while seated in your chair