Maintaining your stair lift requires very little effort. However, to keep it in good working order, keeping the rails clear of obstructions is advisable. Regularly wiping the rails with a dry cloth to remove dust is recommended but avoid using damp cloths or sprays. Regular servicing will also help ensure the smooth operation of your stair lift. If you experience any issues, we offer repair and support services. Our high-quality stair lifts come with the longest warranty in the industry for most models—lifetime coverage on the motor and drive train, a 3-year parts warranty, and 1-year labor coverage. We also provide several extended warranty options after the first year.

We strongly recommend that your stair lift is installed by a professional technician. Not only does it ensure your stair lift is safe to use, but in many states, like Connecticut and Rhode Island, it is a legal requirement that stairway chair lift installation and service technicians be licensed. The licensing process requires several years of field training, factory training, instruction, and class work, including electronics, AC/DC electricity, hydraulics, and building safety codes. Combined, our technicians have hundreds of years of experience in satisfying our customer’s stair lift needs.

Yes, we provide custom curved stair lifts for nearly all types of staircases. Our lifts can travel inside or outside the staircase.

All of our stairlifts are designed to take up minimal space and fold when not in use. Some stairlift models sit only 12″ from the wall, leaving enough comfortable space for walking.

We can install a stair lift at your convenience, typically within 2-5 business days. In emergencies, we can schedule the installation the same day. Our facility houses one of the largest inventories of stair lifts in New England, so we always have many models in stock and ready to be installed.

No, installing a stair lift does not damage your walls. The stair lift rail attaches to the staircase, not the wall.

Certainly. We offer several stairlift rental programs, the most popular of which is our Rent-to-Purchase Plan. This plan allows you to rent a stairlift for up to three months, and if you decide to purchase, you receive full credit for the three months’ rental toward your purchase. You may also rent a stairlift monthly with no long-term contract, just a three-month minimum.

There are numerous benefits to having a battery-powered electric stair lift. It can operate during power outages, allowing for multiple trips up and down the stairs without needing a recharge. This ensures that your safety and independence are never compromised during a power interruption.

NSM recognizes that many customers prefer a monthly payment plan over a lump sum purchase. That’s why we offer various financing options—learn more here.