How It All Works

From inquiry to installation, we are committed to providing transparency, communication, and expertise for both new equipment and repairs.

You can depend on your NSM Care Team to be efficient, knowledgeable and reliable. From evaluation to delivery, we will ensure the process is seamless as we customize a mobility solution specifically for your needs. The timeline below is intended to be a guide and your NSM Care Team will provide you a more specific timeline for your equipment or service. You can also track your order anytime here or contact your local branch for more information.

RECEIVE YOUR ASSESSMENT

Est. Turnaround: 2 days - 1 week

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- Your National Seating & Mobility team is designing a mobility solution to fit your needs, and will be communicating directly with your insurance provider or funding source regarding necessary documentation.

WE FILE YOUR PAPERWORK

Est. Turnaround: 2 - 8 weeks

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- We are working to collect the documents required by your insurance provider or funding source to get your order approved
AWAIT INSURANCE APPROVAL

Est. Turnaround: 2 - 8 weeks

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- We submit all the required documentation, follow up with your insurance provider or funding source regularly and send you an update once we have received approval to purchase and/or deliver your equipment.

WE PLACE YOUR ORDER

Est. Turnaround: 2 - 6 weeks

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- When we have received approval from your insurance provider or funding source, all parts and/or components not already in stock are ordered and delivered to our branch location. Once all components are received, we contact you to schedule delivery.
SCHEDULE YOUR Delivery

Est. Turnaround: 1 - 3 weeks

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- Once we address any additional required preparation of your order, we reach out to you to schedule delivery. If your order is being delivered with the support of a therapist or in a clinic setting, we work to coordinate with them. Please do not contact your therapist or clinic to schedule directly. We are happy to answer any questions you have.
GET MOVING

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- Your order is delivered and moves to our billing department for finalization with your insurance provider or funding source.

If your contact or insurance information changes at any point in the process, contact your servicing NSM branch immediately to avoid interrupting your order’s progress.

Track the status of your order at any time by clicking the button below.

Track My Order